Company Policies
Company Policies
How long do I have to pick up my order?
Paid orders are held indefinitely. After 30 days we may call you to see if you still want the order, or if you would prefer a refund. Unpaid orders can be canceled after 48 hours unless approved by a staff member.
Return Policy
You may return most new, unopened items sold and fulfilled by Bruteforcemtg.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.
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If you pay by:
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Your refund will go to:
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... time until return is processed:
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Credit Card
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Credit Card
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3-5 business days
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Bank Account
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Bank Account
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Up to 10 business days
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Check OR
Money Order
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Store Credit Balance
(to request a check, email us)
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1 business day
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Your Privacy
Bruteforcemtg.com is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.
How does Bruteforcemtg.comprotect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.
Will Bruteforcemtg.com disclose the information it collects to outside parties?
Bruteforcemtg.com does not sell, trade, or rent your personal information to companies not affiliated with Bruteforcegames.net. Bruteforcemtg.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.
Bruteforcemtg.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Bruteforcegames.net, our users, or others.
In Summary
Bruteforcemtg.com is committed to protecting your privacy. We use the information we collect on the site to make shopping atBruteforcemtg.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Your Consent
By using our Web site, you consent to the collection and use of this information byBruteforcemtg.com , Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Bruteforcemtg.com also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Bruteforcemtg.com has no control or influence over their policies. Please check the policies of each site you visit for specific information. Bruteforcemtg.com cannot be held liable for damage or misdoings of other sites linked or otherwise.
Card Grading:
- Near Mint (NM)
Cards in NM condition may show minimal wear, although it's not typically noticeable unless it is closely inspected. Foils in NM condition will have all of the inherent conditions specific to NM but will also have minimal to no clouding. Cards in NM condition will be tournament legal when sleeved and likely tournament legal without a sleeve, you may want to consult a judge should you decide to play without a sleeve to determine if it's legal.
- Slight Play (SP)
Cards in SP condition will show definate, yet slight, wear. Cards may also have minor scratches or edge wear from shuffling. There will not be any fading, bends, or creases. Foils in SP condition will have all of the inherent conditions specific to SP but may also have slight clouding. Cards in SP condition will be tournament legal as long as they are sleeved.
- Played (PL)
Played cards will have edge wear on all sides, including, but not limited to, minor fading, bent corners, depressions, and mild to heavy shuffle wear. Foils in PL condition will have all of the inherent conditions specific to PL but will also have clouding. Cards in PL condition will be tournament legal as long as they are sleeved.
- Heavily Played (HP)
Heavily Played cards will have a wide range of defects, and may include, but is not limited to, heavy edge wear, creases, fading, bends, ink markings, and depressions. Foils in HP condition will have all of the inherent conditions specific to HP but will also have clouding. Cards in HP condition may require consent from a judge on whether they are tournament legal.
